Media Receiver: Start channel search - how it works
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If some channels are missing in the channel list on your media receiver, a channel search can solve the problem. We'll show you the options.
Start station search on the media receiver
Telekom automatically updates the channel list on the media receiver. A manual station search is therefore not possible. However, you can reset the arrangement in the channel list.
- To do this, select "TV settings" in the "Settings" menu and then "TV channel assignment". Under "Change arrangement" select the option "Reset" and save the process.
- If the channel list is not updated automatically, an update can solve the problem. Switch off the media receiver on the back using the power switch, wait 10 seconds and switch it on again. If "Start" appears on the screen, switch the device off again. If you repeat the process three more times, an update will be installed if it is available.
- If none of this helps, you can reset the media receiver to the factory settings. Please note that all settings made so far will be lost.
- In the last instance, you can still contact Telekom customer service.
In the next practical tip, we will show you how to record films and programs via Telekom Entertain.