Mobilcom Debitel: Contact customer service - hotline & mail

If you have a problem with Mobilcom Debitel, you can contact customer service. In this article you can read how you can contact support by phone, email and on-site in the shop.

Mobilcom Debitel: You will find the right hotline here

• You can reach customer service by phone on 040 55 55 41 441. The cost is the price of a normal landline call.
• The hotline is available between 8 a.m. and 10 p.m. on weekdays, and between 7 a.m. and 7 p.m. on Saturdays. Cards can be blocked around the clock.
• You can request a callback on the following Mobilcom Debitel website. All you have to do is log into your account.
• Ingenious tricks: How to avoid annoying hotline queues

Mobilcom Debitel: Contact customer service

• FAQ: If you have a fairly general question, this may already have been answered in the Mobilcom Debitel FAQ. With simple questions, it is always worth taking a quick look.
• Mail: If you would like to formulate your request in writing, you will find the Mobilcom Debitel contact form here. You will usually receive an answer after 24 hours at the latest.
• Address: You can reach Mobilcom Debitel by post at the following address: mobilcom-debitel GmbH, customer service, 99076 Erfurt.
• Fax: Of course you can also fax your request. To do this, use 040 55 55 41 001.
• Branch: Alternatively, your concerns can also be clarified on site in a Mobilcom Debitel branch. You can find the nearest branch here in the Shop Finder.

In the next practical tip, we will show you how to change your tariff with Mobilcom Debitel.