MyPhoneEplorer: connection to the cell phone could not be established - what to do?
MyPhoneExplorer is well suited for mobile phone management. However, if you get the error "The connection to the cell phone could not be established", access to the smartphone is not possible. Below we show you what you can do if you get this error message.
MyPhoneExplorer: the connection works again
With the following steps, you can reconnect your smartphone to the tool and eliminate the error message:
- If you have connected your smartphone to the PC with a USB cable, you should make sure that there is no defect or broken cable.
- In addition, the cable should be firmly connected to the PC and the cell phone and the connections should not have any major defects.
- Alternatively, you can also use a different USB port, as there may be a defect here.
- A defective USB cable can also be the cause of the error message. So replace it.
- You can also connect the smartphone to the tool via WiFi. Make sure that the smartphone is connected to the same network as the PC.
- A WLAN signal that is too weak can also cause this error message.
- Please note: In order for your smartphone to be recognized by the PC, you need the "MyPhoneExplorer Client" app.
- Start the before you connect the cell phone to the PC so that both devices can communicate with each other.
- You may need to turn on USB debugging mode in your smartphone's developer options.
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This practical tip is based on the MyPhoneExplorer 1.8.6 under Windows 7. In the next practical tip we will tell you the differences between backup and synchronization.