Netcologne down - you can do that

If the regional telecommunications provider NetCologne is down, you can usually only wait until the fault has been rectified. We show you how to rule out possible causes.

NetCologne down: It can be because of that

• Check if only you have a problem with NetCologne. You can easily find out on the page downforeveryoneorjustme.com.
• The website allestault.de also gives you information about whether other users have a problem with NetCologne. The number of messages is easy to see in the graphic.
• NetCologne also provides information on current faults on Facebook.

NetCologne down: You can do that

• If the problem is with your own network connection, you will not be able to load other websites. In this case, temporarily disconnect your router from the power.
• If you are unable to load NetCologne and there are malfunctions, contact NectCologne customer service. You can reach him online using the contact form or by calling 0800 2222 800 (free of charge). The hotline is available Monday to Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. to 4 p.m.

How to set up your e-mail at NetCologne can be read in the next practical tip.