Netflix: app or website is not responding - you can do that

With Netflix you can stream your series and films on all devices. If the app or the website does not respond, various causes can be responsible. Find out in this practical tip what you can do about it.

Netflix app is not responding - how to do it

• First try to briefly restart your smartphone and then open Netflix again.
• Make sure you're using the latest version of Netflix. Simply take a look at your respective app store.
• In many cases, it also helps if you reinstall the Netflix app on your smartphone.
• Also try using a different network as this may be the problem.
• Alternatively, you can try to disconnect your router from the power supply for about 10 seconds.

Netflix website is not responding - further solutions

• Make sure that the correct date and time are set on your PC.
• Microsoft Silverlight is required to play the tracks. It can help here if you uninstall it, download it again and then reinstall it.
• Basically, it can help if you clear the browser cache. To do this, use the following instructions for your browser: Chrome: Clear cache, IE: Clear cache & Firefox: Clear cache
• Again, try to unplug the router for about 10 seconds, then try again.

We will show you how to fix Netflix error h404 in the next practical tip.