Netflix: audio track shifted - what to do?

If the audio track is shifted on Netflix, this is usually due to a faulty internet connection. We will help you and show you what you can do about it.

Sound track shifted on Netflix - that helps?

Just follow the tips below so the problem with the shifted audio track is quickly resolved:

• Reload the page first and try again to play the movie. If that still doesn't work, try a different title. The problem may only be with the selected title.
• If you can easily play other tracks, switch back to the track with the shifted audio track and click on "Report a problem".
• If the problem also occurs with other titles, first check whether you have a constant internet connection.
• Make sure that you are not too far away from the router with a WLAN connection, as this can lead to connection problems.
• If the internet connection is weak, you should deactivate the HD function of the videos. Simply click on the HD icon in the corner.
• In many cases, closing processes and programs running in the background can help. You should also close the browser tabs that are not required.
• The problem is often also due to the antivirus software or the firewall. Therefore, switch both services off briefly to test whether this is because of it. How to disable virus protection and the firewall.
• If this is the case, read on the next page how to add an exception to the firewall and how to release the program in the antivirus program.

Tip: Also try Netflix on mobile devices

We'll tell you what you can do if the video stream jerks in the next practical tip.