Nexus 5: send back in case of pixel errors - is that possible?

If your Google Nexus 5 has a pixel error and you want to send it back, the question arises as to whether this is a reason for complaint and whether the warranty (liability for defects) applies. We clarify it.

Nexus 5 with pixel error: complain or not?

• Even if Google is headquartered in Ireland, you can send the smartphone back without further information within 14 days of receipt. If you notice the error in the first two weeks, the exchange is quite simple.
• To do this, call Google Support and describe your reason for complaint.
• You will receive a return slip within the next hour, which you can use to return your Nexus 5 free of charge.
• You will usually receive a replacement device about 5 to 10 days later. Alternatively, the invoice amount will be refunded to you within two weeks.

Are pixel defects a defect defect?

Your right of withdrawal expires after two weeks and you must refer to the warranty (liability for defects).

• However, in most cases, one or more pixel errors do not constitute a defect - unless specifically stated in the conditions. However, this is not the case with the Nexus 5.
• So you are not entitled to a new Nexus, but you can at least try to fix the pixel error with different apps.

In case of further errors: You must observe these guarantee periods

• According to the manufacturer LG, you have a 12-month warranty on the Nexus 5 when buying from the Google Store, and 24 months if you buy it in free trade.
• However, you can also make claims with Google within 24 months after the purchase, since Google must comply with the same legal provisions.

You can read about the tips and tricks you can use to get even more out of your Nexus 5 here.