Nexus 5 is not charging on a wireless charger - what to do?
The Nexus 5 supports wireless charging, e.g. at Google's own charging station. But if your Nexus is not charging, we will show you how to proceed next.
Nexus 5 does not charge on the wireless charger: do this now
- According to Google, it is sufficient to place the Nexus 5 next to the charger. If your smartphone does not charge, place it on the charger.
- A possible cause can be a case. If you have a protective case for your Nexus 5, remove it and try wireless charging again.
- If this does not help, you can contact Google Support at 0800-7235105 free of charge.
- Have your (Google) email address ready, with which you also ordered the devices, as well as the serial number of the charger. The serial number can be found on the packaging as well as on the underside of the charger.
- The support then passes the problem on to the specialist department, where your device can be replaced in a few days.
You can find more help and tips on Nexus smartphones here.