Complain to Nexus smartphone - how it works

If your Nexus smartphone is defective or has defects, you can complain about the device. We show you where and how it works.

Where do I complain about a Nexus smartphone?

A reason for complaint is if the device has a defect or a technical function does not work. If the smartphone is delivered with a scratch or if the USB connection stops working after a few weeks, you have every reason to complain. Complaints cannot be made for self-inflicted damage.

• If you bought the Nexus device from a retailer online or at a local store, this is the right contact. This will handle the repair or exchange for you. In the event of a complaint, you can usually have your device replaced with a new one.
• However, if you bought the Nexus smartphone directly from Google in the Play Store, Google is your direct contact. You can briefly describe your problem using this web form, after which you will be called by customer service in a few minutes to clarify everything else.

In the next practical tip, we will show you how to extend the battery life of Nexus devices.