O2 hotline: How to contact customer service

O2: You can reach customer service via these hotlines

Depending on your concerns, there are different hotlines available at O2:

You can reach the customer hotline from Monday to Friday from 7:00 a.m. to 8:00 p.m. and on Saturdays from 10:00 a.m. to 6:00 p.m. on 089 78 79 79 40 0 (fixed network price)
The order hotline is open Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. The phone number is: 089 78 79 79 40 9 (fixed network price).
You can reach the prepaid hotline on 0176 88 85 52 82 (according to the tariff) from Monday to Friday from 7 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 6 p.m.
Tip: On the O2 website you can see how busy the hotlines are so that you can plan the time of your call optimally.

As an alternative to the conventional telephone hotline, you can also contact O2 support free of charge via the Messenger WhatsApp:

Go to the WhatsApp service channel website in your smartphone's browser.
Click the " Start O2 WhatsApp service channel " button.
Alternatively, contact support directly at the WhatsApp service number: 089 66 66 30 09 7.
Inquiries via WhatsApp are processed directly from Monday to Friday from 8 a.m. to 8 p.m. and from Saturday to Sunday from 10 a.m. to 6 p.m. Questions outside of these times are usually answered the next morning.

If you do not want to contact customer service by phone, you can also reach them online in live chat.

To do this, visit the support page, select your request and fill out the form. Then start the live chat.
You can also contact the employees of an O2 shop in your area if you have any problems or questions.
In the O2 community you also have the opportunity to get help on problems and to exchange ideas with other users.
There is currently no way to contact O2 customer service via email.

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