O2: PUK lost - you can do that

If you have entered your PIN incorrectly three times, your cell phone will be blocked by o2. You need the PUK to unlock it. Luckily, if you lose it, don't panic. In this article we will tell you how you can quickly use your cell phone again.

New PUK from the O2 customer hotline

To unlock the phone, you can get a new PUK from O2 customer service.

• To do this, first contact the hotline. The fastest way is by phone.
• Have your telephone number and personal password ready for the call.
• You will then receive a new PUK directly on the phone. This is free of charge for you.
• Switch on your cell phone and enter the digits of the new PUK.
• Confirm your entry with "OK".
• You will now be asked to enter a new PIN.
• Confirm the entry again with "OK".
• The repetition of the PIN is also confirmed again with "OK".
• You have now unlocked your cell phone and can now make calls again.

In the next article, we will tell you an ingenious trick that you can use to avoid annoying hotline queues.