O2: tariff change - how it works

Whether and under what circumstances you can change tariffs at the mobile operator o2 depends on various factors. This practical tip will tell you what to consider when changing your mobile phone tariff.

Change the tariff at o2

The provider o2 offers numerous tariffs and the options for changing tariffs are sometimes confusing. The conditions for the different cell phone contracts sometimes differ greatly and the remaining contract period can also play a role.

• As a rule, the switch from a cheaper mobile phone tariff to a more expensive mobile phone tariff is very easy.
• The switch from a prepaid card to a longer-term contract is usually also easy.
• However, if you want to switch from an expensive tariff to a cheaper tariff, things will be much more difficult. Usually you have to expect a fee for changing tariffs.
• It is best if you personally discuss your change request with the customer service from o2. In advance, however, you should take a look at your exact contract terms at o2 yourself.
• If you know exactly what you want, you can make the change yourself online. Before you conclude the new contract in a binding manner, you will be shown all the costs incurred so that you can withdraw from the contract without any problems.
• If you contact the o2 customer service, it makes sense to have all relevant data such as the customer number and the corresponding mobile phone number at hand.
• Customer service can be reached on the landline number 089/787979400 and on the mobile phone number 0176/88855222.
• Alternatively, you can discuss your tariff change with the customer service of the mobile service provider in the chat room after you have logged in.

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In addition to the possible costs for changing tariffs, there are other surprises at o2 that are far more pleasant. You can find out what this means in the next post.