Forgot OneDrive password - what to do?

This guide shows you what you can do if you forget your OneDrive password.

Forgot OneDrive password: Generate new password

If you have forgotten the password for your OneDrive account, you can have a so-called security code sent to your alternate email address.

1. Visit the Microsoft login page.
2. Click "Can't access your account?" Below the login button.
3. Select the "I forgot my password" option and click "Next".
4. Enter your live email address and captcha code.
5. In the last step, you can have a security code sent to your email address. Confirm your entry with "Send code".

Forgot OneDrive password without a stored email address

If you have no alternative email address stored in your live account or it no longer exists, you can use the following steps to get your new password.

1. Follow steps 1-4 above.
2. In the next step select the option "I don't have this info" and click on "Next".
3. Enter a contact email address at which you can be reached.
4. You will then be taken to a form where you have to fill in as much as possible. Questions such as "Subject lines of the last emails sent" or "Email addresses of contacts to whom you have recently sent an email" are asked.
5. When you have entered as much as possible, press "Submit". If your details are sufficient, you will receive a new password by email to the address you have given.