Online Pay AG: Reminder / request for payment - this is how you react correctly

Time and again, people receive reminders from Inkasso Online Pay AG. These payment requests are usually fake, trying to unsettle you and make you pay alleged debts. We will explain how to react correctly.

Many Internet users are currently complaining about receiving strange emails from Online Pay AG. You can find out exactly what is behind it and what you should do when you receive such an email in our tip.

Reminder from Online Pay AG - what to do?

In general, e-mails from Online Pay AG are attempts to defraud. It is best to delete mails from this sender directly unread. If you are not sure whether you could not get a real reminder, do the following:

• Under no circumstances should you comply directly with the demand in the reminder. In all likelihood, this is an attempt to defraud.
• Names of big companies like Amazon or eBay are often used because it is likely that you are a customer there. Under no circumstances click on any links in the email!
• It is even more dangerous if the mail has an attachment. ZIP and other archives in particular are likely to carry malware. Never open it.
• With PDF documents - the normal format of an invoice - the risk is much lower. However, if the PDF itself has an attachment, do not open it again.
• You can recognize spam from the address. Is the name only partially specified, incorrect, does it correspond to a variation that you use in your e-mail address, or was there simply no name at all? All of this speaks strongly for a fake in an official document.
• What does the addressee look like? Has the mail only been sent to you or other recipients? Do you see only one randomly random address? This should also not be the case with a real reminder.
• As a rule, a purchase or an action with a date is vaguely referenced. If no order number or the like is given, the payment request is probably falsified.
• If it is an Amazon invoice, for example, simply log into your Amazon account and check your purchases. Here you should find something under the specified date, invoice number or similar.
• If you want to be completely sure, contact the customer service of the respective company and speak to an expert advisor. Definitely do this if you are considering meeting the payment request.
• If you do not find anything related to the mail, you can safely assume a fake, delete the mail and add the sender to the block list of your mail program.

Spam emails come in many shapes and colors. Some are very easy to recognize, while others are perfectly disguised as an apparently official document. We explain what spam is and how to recognize spam emails.