Origin: Play away - you can do that

If your purchased games in Origin are gone at once, it's either Origin or your computer. We'll show you how to fix it.

First Aid: Play away in Origin

• Go to the "My Games" category above and select "All Games" there. In some cases this solves the problem.
• The problem often occurs with EA server failures. Unfortunately, only one thing helps here: wait. You can find more information in the practical tip "EA Server down".
• There may also be a problem with the Origin cache. You will find suitable instructions in the next paragraph.

Origin: Broken cache makes games disappear

1. First, quit Origin. To do this, click on "Exit" under "File".
2. Press the [Windows] and [E] keys simultaneously so that the Explorer opens.
3. Navigate here to the following path: C: \ Program Files \ Electronic Arts \ Origin
4. Here you see the folder "cache". Rename it "AlterCache" or something similar.
5. Now restart Origin, a new folder called "cache" will be created. Your games should be visible again. Then close Origin again.
6. Open the new cache folder and you will find a folder with a long name consisting of numbers and letters.
7. Open the same folder in the old cache folder and copy the files it contains from the old to the new folder.