Otelo: no network - what to do?

If your mobile phone doesn't find a network at Otelo, there can be several reasons. We will show you what you can do in this case.

Otelo can't find a cell phone network - what to do?

• If there is a far-reaching problem with Otelo, you will usually be informed via the Otelo Facebook page. First check here whether there is a fault.
• Alternatively, a malfunction can also be requested on 0172 1243333. The cost of the call is based on your usual prices for a call to the mobile network.

No network at Otelo - that can help

If the problem is not with Otelo, you should check your smartphone for errors:

• Turn your smartphone off and on again to fix minor bugs in memory. After a few seconds or minutes, your cell phone should reconnect to the Otelo network.
• If this does not help, remove the SIM card and carefully clean it.
• Your current location can also cause the problem. You may be in a place where your cell phone cannot establish a reception with Otelo. So try again elsewhere.
• If the problem still cannot be resolved, contact Otelo customer service. You can also reach him on 0172 1243333.

In the next practical tip, we will show you how to check your balance at Otelo.