Otto: Give back the gift - how it works
At Otto you can easily return a gift. This short guide shows you exactly how the return works in the online shop.
Return a gift to Otto - in 5 steps
The gift can only be returned by the buyer himself. He will also get the money back, but can instead give you, for example, a voucher for Otto or for Amazon. This is how the return of your gift at Otto works without any problems:
- Pack the article and all accessories in the respective original packaging.
- State the reason for the return on the delivery note or enter it on the item label.
- Then you have to put the article with the delivery note in the package. You can use the original package for this.
- Then stick the return label on the package and enter your address if it has not yet been entered.
- Seal the package properly and take it to the post office.
Send gift back to Otto - deadlines & costs
- You have 30 days after receipt to return the goods.
- Otto pays the postage for you.
- After the goods have been received by Otto, you will receive your money back within a few days using the same payment method.
If you have further questions or problems, you can contact Otto customer service.