Otto: Delete account - how it works
If you do not want to continue using the Otto.de website for shopping, you can delete your account. In this article, we will tell you exactly how this works and what you should definitely consider.
Delete account at Otto.de
You can buy thousands of products online from Otto, but your account cannot be deleted from the website. Instead, you need to contact customer service.
- The fastest way to reach Otto Support is by phone on 01806/303030. The service team is available around the clock every day. To ensure that everything runs smoothly, give the Otto employee your customer number, which you can view on the website under "My account".
- Alternatively, send an email with your request and your customer number to the email address . You will usually receive a response after a few hours or days.
- You can also terminate your account in the traditional way by post. To do this, send a letter to OTTO, Kundenbetreuung, 20088 Hamburg. Enter your customer number here as well.
