Otto return: you should note that
If the Otto clothing you ordered does not fit or doesn't like it, you can conveniently send it back. In this overview we explain exactly how the return works and what you have to consider at Otto.
"Otto" return: You have that much time
Like almost all online retailers, "Otto" grants you a 30-day right of return. The return is free of charge for you.
Returning to Otto - this is how you proceed
If the 30-day period has not yet expired, you must do the following when returning the item:
- Repack the item in its original packaging.
- You should enter the reason for the return either on the enclosed delivery note or in the article sticker.
- After completing the enclosed documents, put the article with the forms in the package.
- The return label for the free return is included with the order. Glue it on top of the package.
- Then drop off the package in an "Otto" shop near you or in a "Hermes ParcelShop". Alternatively, you can use the free pick-up service.
Right brazen: Hermes-Boto leaves the customer this cheeky note
If you have any questions about your order or if no return label is included in the package, Otto customer service will help you. You can also save money with our vouchers when shopping.