Outlook does not start - this may be the reason

If Outlook no longer starts, there can be several reasons. We'll show you how to get Outlook up and running again.

Outlook no longer starts - test in Safe Mode

1. Press the [Windows] and [R] keys simultaneously so that the "Execute" command opens.
2. Enter "outlook.exe / safe" here and confirm with "OK". Outlook then starts in safe mode.
3. If Outlook still doesn't work, read the next paragraph. If Outlook starts, the problem is with the add-ins.
4. Click the "File" tab in the upper left corner of Outlook and select the "Options".
5. Switch to the "Add-Ins" on the left and click the "Go To" button below.
6. Remove all add-ins that have nothing to do with Microsoft or Outlook and confirm with "OK".
7. Then start Outlook again. If the program still does not work, switch off all add-ins.

More options to get the mail program up and running again

• If your Outlook profile is damaged, the program refuses to start. We will show you how to repair the Outlook files in another practical tip.
• Microsoft has developed its own repair service for Outlook. Download the tool and start it. Windows then automatically searches for errors in Outlook and tries to solve them. Windows 8 users download the Fix it Tool - Win 8, if you are using an older version of Windows use this Fix it Tool.
• If you still cannot solve the problem, you can repair Outlook using the Control Panel. Instructions can be found in the practical tip "Uninstalling Windows programs" and in the video.