Packstation: card blocked - what to do?

To collect parcels from the DHL Packstation, you need your customer card. If the card is blocked, there are no longer any post parcels from the Packstation. This practical tip tells you what you have to do to receive your parcels again.

How to activate the DHL customer card again

To have your customer card blocked for the DHL Packstation, please contact Swiss Post customer service. Various options are available to contact DHL customer service.

• You have the option of clarifying the problems with your Goldcard by telephone. The Swiss Post service hotline can be reached on phone number 0228 - 43 33 112. Support is manned from Monday to Friday between 8 a.m. and 6 p.m. You can find more information on customer contact with Swiss Post here.
• You can also contact DHL customer service by email at and describe your problem. Include your customer number and the cell phone number stored with DHL in the mail.