Packstation: Pick up the shipment without a card - how it works

If you are rarely at home during the day, you can have your shipment delivered to a Packstation and pick it up without a card. We have summarized how you can collect your parcel without a card at the Packstation.

Pick up the shipment from the DHL Packstation without a card - how it works

If you find a DHL notification slip in your mailbox that your shipment has been forwarded to a Packstation, you do not need a gold card if you are not registered as a Packstation customer. If you are a Packstation customer, you can only collect your shipment in exceptional cases without a gold card, because this does not work at all Packstations.

• You will find a barcode on the notification slip with which you can collect your parcel.
• Simply hold this under the scanner at the packing station. Then a compartment opens and you can take out your shipment.
• If your gold card cannot be scanned or you do not have it with you, you must enter your postal number. This is printed on your gold card (so it is best to note it separately). At the packing station, select the option "Registration without a card" and type in your postal number. However, this no longer works at all packing stations.
• You will usually receive a text message that your package has arrived at the parcel station. At the same time, an mTan is specified in the SMS. Enter the mTan after having your gold card scanned. If you do not have this with you, you must know your postal number and enter it.
• Please note that the mTan will be abolished on August 1, 2019 . From August 1st, you will only receive the number for opening the compartment by email or you can view it in the DHL app.
• Also note that only DHL parcels can be delivered to a Packstation.

Remove the package without a gold card from the packing station

However, if you have already applied for a gold card from DHL and ordered your shipment to your postal number, you can only pick up the package with the card and the mTAN.

• In the past it was possible to collect the package without a gold card. However, this service has now been discontinued.
• If you cannot find the gold card again, you must apply for it again from DHL.
• Tip: You can also contact DHL's customer service via Facebook. According to users, the response time here should be significantly shorter.
• The duration of your shipment will then be extended in the Packstation until your new card has arrived.

In the next article we will show you how to send a package via a Packstation.