Payback card lost - what to do?

You don't have to despair if you lose your Payback card. We'll show you how to get a new card.

Payback card lost - so you order a replacement card

If you lose your Payback card, you can easily order a replacement card from home. To do this, visit the Payback homepage. You can order a new one by entering your customer number, date of birth and postcode or PIN. The delivery takes two to three weeks.

• Tip: If you don't have your customer number in mind, you can find the number on the second card - if you have one.
• If you no longer have your customer number at hand, you must contact customer service. The phone number is: 089/540208020 and can be reached Monday to Saturday from 8 a.m. to 8 p.m.

Advertisement: Free PAYBACK credit card with 40 Euro starting credit

You can currently apply for the free American Express PACKBACK credit card with a starting credit of 40 euros. This also scores points for shops that are not official PAYBACK partners - such as Amazon or Aldi. With PAYBACK partners you score twice. The offer: Free PAYBACK card with 40 Euro starting credit

Would you like to know whether you can also have Payback points credited online afterwards? We provide you with the practical tip "Payback online to add points - is that possible?" the answer.