Payback contact: hotline and contact details
With Payback you get money back on almost every purchase. If you have any questions, you can contact support. In this practical tip, we clarify which hotline you can use to contact Payback employees and what other options you have.
Contact Payback: These are the contact details
Regardless of whether you have any questions about your Payback card or would like to object to a statement - the company's customer service will help you in any case.
- The fastest way to contact Payback Support is from Monday to Saturday from 8:00 a.m. to 8:00 p.m. on (+49) 089/540 20 80 20. The call is free from the German landline. Different costs may arise for calls from mobile networks.
- Alternatively, use the free contact form on the Payback website. To do this, log into your Payback account and fill out all the fields. Customer service usually processes your request very quickly and you will usually receive an answer by email within a few hours.
- You can also find answers to general questions about Payback on the company's FAQ website. You can also use the Payback direct help to change your stored data and order a replacement card.
On the next page we will tell you how you can make additional payments online with Payback.