PayPal Returns: How to get your money back

With PayPal, you have the option of getting your money back for a return. In this practical tip, we'll show you how.

When shopping online, you have the option of receiving a refund for the costs of returning a return - provided you have paid the purchase price in full with PayPal.
However, you must observe and adhere to the specified deadline of the respective dealer. In addition, the retailer has to offer a return of the item at all. If this is free anyway, you will of course not receive a reimbursement from PayPal.
This service can also only be used if you have chosen standard shipping. Express delivery will not be refunded.
To use the return service, you must have a German account which is not blocked. In addition, you first have to activate the service with PayPal.
If you have sent the goods back, you can use PayPal to return the costs of the return within 30 days. All you have to do is click on "Retrieve return costs".
We'll show you the exact steps again in the third section of this article.
If you have any further questions, you can also contact PayPal Customer Service.

More information about PayPal returns

PayPal will refund up to 25 euros per return. You can also use the service for returns abroad.
However, the service is limited. You can receive a maximum of twelve refunds for returns per year.
You cannot request a refund for all products. Intangible items such as downloads, vouchers or other digital goods are excluded from the offer, as are services. For these things, there are usually no shipping costs when buying.

You can only request the costs after you have returned the purchased item.

If you would like to have the costs for the return of PayPal reimbursed, log in to PayPal with your access data and select the "Activities" area.
Click here on the purchased item that you have sent back. In the purchase overview you will see the point "Request reimbursement of return shipping costs". Click on the link.
On the following page you have to indicate what type of item you have returned and the reason for the return. You also need to provide additional information, such as the cost of the return and the date when you shipped. You also have to submit the receipts for the return.
Then click on "Submit" to apply for the return of the return notes.

We'll tell you how to claim money back with PayPal in the next practical tip.