PC help with Anytech365: How the service works

Anyone who needs PC help can count on the Anytech365 service. The company specializes in helping with all kinds of technical computer problems. Here we explain how it works and what the service costs.

PC help: Anytech365 solves computer problems

When the computer is causing problems, many people are looking for competent PC help. One provider is Anytech365, which specializes in solving PC problems remotely. How the service works:

1. If you have a problem with your computer and cannot solve it yourself, call the German hotline of Anytech365 on telephone number +49 69 299 10 234 (normal landline tariff).
2. The customer service representative then carries out a free "health check". This includes, for example, scanning, fixing and classifying incorrect registration entries. Small problems and obvious mistakes can be solved in this way.
3. For more complicated problems that require a more detailed diagnosis and thorough cleanup, a paid support subscription is required (see below). You will then be directed to a technician.
4. If you have a support subscription, an IT expert remotely repairs your computer, cleans it of all unwanted programs and files, and gives tips on how you can better protect yourself and get your computer up and running again.
5. Anytech365 uses the free TeamViewer software for remote access to the computer. You must install this on your computer and receive a number code after starting the software. If you share this code with the support representative, they can access your computer and solve your computer problem.

AnyTech365: PC Help Cost

AnyTech365 offers a free check and error correction. The first contact via telephone number +49 69 299 10 234 (normal landline tariff) is always free of charge. You only need a support plan if the problem is more complicated and a technician needs to be consulted. It is valid for at least 6 months and (depending on the subscription) offers you the help of a technician at least 2 hours a month. There are three different subscriptions that you can take out for 6, 12, 24 or 36 months. The 36-month subscription is the cheapest for the month. Overview of prices and services:

• Premium : Support 2 hours a month, Monday to Friday between 10 a.m. and 6 p.m., including security software, call back on the same day, from 11.65 euros / month.
• Premium Plus : Support 5 hours a month, Monday to Friday between 8 a.m. and 9 p.m., including security software, call back within 3 hours, subscription can be transferred to another PC, soda ware installation and deinstallation service, annual upgrades and PC maintenance checks, from 14. 98 euros / month.
• Platinum : unlimited support, 365 days a year between 8 a.m. and 9 p.m., including security software, call back immediately, subscription can be transferred to another PC, soda ware installation and deinstallation service, quarterly upgrades and PC maintenance checks, personal IT contact person 18.32 euros / month.

Which PC problems does AnyTech365 help with?

The AnyTech365 IT experts help with all kinds of questions. To solve the problem, they have to access the computer remotely. This requires a functional internet connection. It becomes difficult when there are problems with the Internet, for example when the PC does not connect to the WLAN. In this case, you should try whether the computer can be connected to the router with a cable.

• AnyTech365 offers help for devices with Windows, MacOS, Android and iOS.
• Tasks include removing viruses and other malware.
• Other areas of focus include restoring data, installing and setting up software, and solving problems with Windows updates.
• But the IT experts can also help you with all other problems. Only a technician does not come to your home, for example to assemble a computer. The service takes place exclusively online via remote maintenance and on the phone.

Notice on your own behalf

Based on the good experience so far in a partnership, CHIP also offers the Anytech360 services by integrating them into various parts of the online offering. If a user decides to commission permanent support from the service provider, CHIP may receive a small commission for the mediation. Basically, all calls and the first problem assessment and computer check with Anytech365 are completely free (fixed network tariff).

On the next page we explain in more detail how you can control the computer remotely with Teamviewer.