PlayStation 3: How to fix DNS errors

If there is a DNS error on your PS3, it means that you cannot go online. We'll show you how to fix it.

DNS error with the PS3 - that's why

It is not your Playstation 3 that is responsible for the DNS error, but your router. If you follow these steps, you will be able to play online again soon:

1. First of all, you need to find out some details about your internet connection.
2. To do this, open the "Control Panel" in the Windows Start menu.
3. Now select "Network Connections".
4. Now double-click on your active internet connection.
5. A new window will open. Select "Network support" in it.
6. Make a note of the numbers behind the following entries: IP address, standard gateway and subnet mask.

Here's how to fix the DNS error on your PS3

1. Armed with the numbers, it continues on the Playstation. Go to "Settings" in the menu and then to "Network Settings".
2. Now you have to select the infrastructure mode with "New connection".
3. Here you have to give the new connection a name. Then press the right arrow key.
4. It continues with the "Scan" option listed there. Select the network you want to use for the Internet connection.
5. To do this, you must now enter your WEP key or password.
6. Change "Address setting" to "Special". You must set the "Setting the IP address" to manual.
7. A window opens up. Here's a trick: The router caused the PS3 DNS error due to IPs. Therefore, you now have to change the numbers of the IP address you actually wrote down slightly. Simply exchange the last three digits with each other.
8. With "Netmask" you only have to enter the number of the subnet mask. The first and second DNS receive the number of the standard gateway that was also written down previously.
9. If your details are correct, the internet connection of your PS3 should work again.

If the DNS error persists, contact Sony customer service. Ideally also in parallel to your provider. You can find out what DNS means in another CHIP practical tip.