PLR_PRS_CALL_FAILED error message: How to fix Amazon error

If the Fire TV Stick from Amazon displays the error message PLR_PRS_CALL_FAILED, no movie can be played. We'll show you how to fix it.

Amazon Fire TV: Fix error message PLR_PRS_CALL_FAILED

The cryptic error code from the Fire TV Stick does not provide clear information about the exact problem. In fact, various causes can be the trigger. You can fix some of them in a few steps:

1. The error can be caused by problems in the cache of the Fire TV Stick. A restart is therefore usually the quickest and easiest solution. To do this, briefly disconnect the power connection and restart the stick.
2. Check if your internet connection works. If you do not have WLAN or Internet, the error message PLR_PRS_CALL_FAILED is caused by this.
3. If everything is correct with the internet connection, test whether you can play Prime Videos on other devices. The problem may also be that Amazon Prime Video is down. In this case, you can only wait until the servers are working again.

Clear cache

If the restart of the stick does not help and all connections work, then the error code can be caused by an error in the cache, since not all data of this memory is deleted when restarting. To clear the cache manually:

1. Open the settings on your Amazon Fire TV Stick.
2. Navigate to Apps> Manage Installed Apps.
3. Now find the app in which the problem occurs. So far, the bug is only known with Prime Video.
4. Select "Delete data" in the menu on the right.
5. Then restart the stick. To do this, disconnect the power supply or navigate to "My Fire TV> Restart" in the settings.