Postbank: contact details and hotline

If you have any questions or problems with Postbank, you can contact them via the hotline. We will show you the complete contact details.

Postbank: Reach customer service via hotline

• You can reach Postbank for almost all matters on 0228 5500 5500. The hotline is open 24 hours a day, seven days a week.
• If you are not yet a Postbank customer, you can also contact the company by phone. Use the 0228 5500 5533 for this.
• These are always landline numbers. The usual costs for calls to German landlines apply.

An overview of Postbank's contact details

Note: If your request to Postbank has something to do with sensitive data, you should call customer service. You should not pass on sensitive data by email, as there is a higher security risk here.

• Alternatively, you can write to Postbank with general concerns. You can find the Postbank contact form here. You will usually receive an answer by email the next day.
• You can reach Postbank by fax on 0228 5500 5515. Again, this is a landline number at the usual prices.
• The address for written inquiries is: Deutsche Postbank AG, headquarters, Friedrich-Ebert-Allee 114-126, 53113 Bonn
• All other special numbers and the contact form can be found on this Postbank website.