Viber problems - you can do that

Viber offers free calls via Android and Co. However, sometimes the app causes problems. We have summarized what you can do in such a case here.

Solve problems with the Viber app on Android

First of all, if you have problems with Viber, you should make sure that you are using the latest version of the app.
Clearing cache and app data solves most Viber problems on Android. However, please note that this will completely reset the app: Go to "App" in the Android settings, select "Viber"> "Storage" and tap on "Clear data".
If you have not given the Viber app the necessary permissions, it cannot work properly. To do this, go to the Android settings and select "App"> "Viber"> "Permissions". Make sure that all options are activated here.
If you just no longer receive any notifications from Viber, you should check the corresponding settings: To do this again, go to the Android settings, select "App"> "Viber"> "Notifications". If necessary, switch off the blocking of the notifications and the silent mode here.

Since Viber uses your smartphone's internet connection, there may be transmission problems in the event of network problems or weak WLAN. Make sure that you currently have a sufficient data rate. This can be done either through apps like Speedtest.net or the corresponding websites.
Occasionally, Viber's data servers may be offline and you may not be able to make calls. The best way to check the current status is on the website of All Faults.
If you still have problems with Viber, you can also contact customer service. However, this is currently only possible in English, Japanese or Russian.

By the way: You can hide your online status in Viber at any time. You can read how this works in the next practical tip.