PS4 hotline: How to contact customer service

If you have a problem with your PS4, you can contact Sony customer service at any time - also via hotline. We present all possibilities to you.

PlayStation 4: Reach customer service via email & hotline

• The Sony hotline can be reached on 06102 771 3001. This is a landline number. The hotline is open Monday to Friday from 9:30 a.m. to 7:30 p.m. Tip: Have your serial number ready when you call the hotline.
• Alternatively, you can also use the following contact form from Sony. Enter all required data here and send your request. You will usually receive an answer within 24 hours.
• Many problems are also solved in Sony's FAQ section. One look can save you a lot of time and work.