PS4: This is how long you are guaranteed

The PS4 game console is extremely popular and works reliably. If there is a defect, the guarantee can apply. We explain how long you are entitled to repair or exchange of the console.

Sony Playstation 4: warranty and guarantee

• First of all, it is clear that the dealer from whom you bought the PS4 must give a two-year warranty. This is a legal requirement.
• In the event of a defect in the first 6 months, the seller must prove that the damage only occurred after the sale. The burden of proof rests with you in the 18 months that follow.
• The guarantee, on the other hand, is a voluntary additional service provided by the manufacturer. Sony gives a 12 month warranty on its PS4.
• Accordingly, you are covered for the entire first year. Even if damage occurs after the first 6 months, you don't have to prove your innocence. Instead, you are entitled to repair or a replacement device from Sony.
• Tip: Many retailers such as Amazon or Media Markt also offer a paid warranty extension when purchasing. Here you pay a certain surcharge and are then covered for even longer.