Hacked PSN account - you have to do that now

If your PSN account has been hacked, you may have to act quickly. Otherwise, the small annoyance will quickly result in financial damage.

PSN account hacked - secure personal data

Since you can use not only credit, but also your credit card or PayPal for purchases in the PSN Store, there is a risk that the hacker will target your financial data.

• If you have entered a credit card, you should call your bank immediately and have the card blocked at least temporarily to avoid misuse.
• The same applies to your PayPal account, where it is best to change your email address and password as soon as possible. This way you can be sure that your PSN account no longer has access to PayPal.
• If you have also used the password of the PSN account for other accounts, change these passwords as well. This applies in particular to the email address linked to your PSN account.

PSN account hacked - contact customer service

Now that you have ensured that no further damage can occur, you can try to get your PSN account back.

• If the account is already in the hands of the hacker and you cannot reset your password using your email address, you must contact PSN customer service. The customer service may give you access to your account again.
• However, you should have some data ready to prove that you are the rightful owner. As a rule, you are asked here for your date of birth, your full name or the security question.
• In some cases, you should also be prepared for Sony to request a copy of your ID card in the mail so that it can actually verify that it is your account.

The next practical tip will show you which options you have to contact PSN customer service.