PSN Offline - what to do?

When the PSN is offline, games cannot be played on the PlayStation. You can read what you can do about this in this practical tip.

PSN Offline - it could be because of that

• Like any other online service, the PSN can fail. This is then only partially or no longer accessible for many users. In this case, the console mostly reports the error code "NW-31201-7".
• The reason for the downtimes are often technical errors, maintenance work or a rush to the PSN server. For example, a release of new software that generates many requests for the PSN can bring the server to its knees.
• You can often find information about possible downtimes and their reasons on the official PlayStation Twitter page.

Playstation Network Offline - what can you do about it?

• First, you should check whether your own hardware is not causing a network problem. Try surfing a website with the console browser. How to rule out that your console is not properly connected to the Internet.
• Then check the official PlayStation Twitter account for any server issues. Alternatively, you can also use the website allestoerungen.de. Here you will also find user comments that may indicate a local network problem.
• If there is a server problem, you should not try again every second. This only puts additional strain on the servers. It is best to wait half an hour and then try again.
• However, if you only want to update the latest firmware, you can also download it without a PS console. You can find the current firmware on our CHIP download page. You can then install them on your PlayStation 4 using a USB stick.

Tip: Also read what you can do if your PSN download is unusually slow.