Pyur: You can do that in the event of faults
Pyur is a Germany-wide telecommunications service provider for internet, mobile radio and TV. If there are any problems with this provider, we will show you in this practical tip what you can do.
Pyur disorder: You can do that
A technical malfunction can be particularly annoying if the internet or TV connection is affected. To fix the problem quickly, follow the tips below at best.
- First, check whether there is really no major disruption in your area. If other users also have problems to complain about, you will usually find this first on AlleSt Störte.de.
- If it is really a Pyur malfunction, you can be sure that the service provider is already working on the problem.
- If there is no known major problem, it may well be that the fault is in your hardware. In this case, you can often fix the problem yourself. Read in our next practical tip how to do it.
- If you feel unsure about doing it yourself or if the connection cannot be repaired by hand, you can contact Pyur. You can read more about this in the following paragraph.
How to contact the service provider
If the problem persists, we recommend that you contact the telecommunications provider Pyur. You can find the various options in the following points.
- If you have any technical problems, you can contact the company Monday to Sunday from 8 a.m. to 10 p.m. on (030) 25 777 777.
- If you want to communicate in writing, use the contact form on the company's website. Here you can describe your problem in detail.
- Alternatively, you can get a personal opinion in one of the branches. You can find the nearest location in your area using the on-site search.
