Returns at Amazon - how it works
If you don't like an Amazon item or it's broken, you can just send it back. In this practical tip, we will show you exactly how the return works.
Return slip for Amazon returns
You can use the online return center from Amazon for the return. You can also send gifts back there without the donor finding out:
- With the button "send item back" you will be directed to your previous orders. Most items come with a 30-day return guarantee from Amazon.
- Select an order to return one or more items from. In the next step you have to click on the return article and give a reason.
- If your order came from a marketplace seller and not directly from Amazon, the button "send for confirmation" appears. Before you receive a return slip from the seller, your return request will usually be checked.
- If the order was sent directly from Amazon, you still have to specify the desired method of repayment. Usually this also corresponds to the payment method of the item. In some cases, however, you can receive a refund, for example in the form of an Amazon voucher, before processing your return.
- Then all you have to do is click "Print return label" and stick the return note on the package. It is best to use the original box for this.
- Note: If you are not satisfied and for other reasons, you have 30 days for a return, or up to two years for defective or damaged items. The exact return conditions for the individual product categories on Amazon can be found here.
Is the return free of charge?
The return is always free of charge within 14 days for orders over 40 euros. It doesn't matter whether you bought directly from Amazon or an Amazon marketplace provider. In some cases, the return is free if the order cost less. For this, at least one article of your order ...
- ... damaged, defective or not the ordered item.
- ... fall under the category "clothes and shoes" (including handbags). A 30-day right of return applies here.
- ... to be sent in with the return reason "incompatible or unsuitable for the intended use".
- In all other cases, you usually bear the shipping costs yourself. If you send back several items, each of which does not meet at least one of the criteria, you will be charged pro rata shipping costs.
By the way: You can also shop on Amazon using the app. You can find out whether the Amazon app is worthwhile in our app check.