Returns at Unitymedia - you have to consider that
Before you arrange a return at Unitymedia, you have to consider a few points. Otherwise the package will come back to you quickly and on top of that you will stay on the shipping costs. We'll show you how to do it right.
Returns at Unitymedia: How to send the devices back
- First fill out the return form for your region and download it: Region NRW, Region Hessen and Region Baden-Württemberg.
- Once you have completed and printed the note, separate it from the posting slip - this is for your documents. Then stick the return slip on the package.
- Pack the respective device in the package and close it properly.
- Then return the package to the post office (DHL). There are no costs for you.
- After about one to two weeks you will receive a confirmation by post from Unitymedia.
Unitymedia: Free wifi hotspots anytime, anywhere
Read on the next page how to find out your customer number at Unitymedia. You must specify this in all correspondence with Unitymedia. Tip: Save a lot of money at Unitymedia with our vouchers.