Rebuy: return - how it works

reBuy makes it easy for you to return goods. If something should not please you or a defect occurs, you can initiate the return online. We have put together all the important information for you here.

Return item to reBuy

You will find all options for returns in your customer account.

• First log in to your customer account and navigate to "Purchases".
• You will find the "Start return" button next to each article.
• Please select a reason for the return.
• You can then print out the shipping documents.
• If you send the item back because you don't like it, you have to bear the return shipping costs yourself if the value is less than 40 euros. The return is free of charge for over 40 euros.
• You have 21 days after delivery to withdraw your consent.
• In the event of a warranty claim or if you have received the wrong product, reBuy will always pay the shipping costs.
• You receive an 18-month guarantee on purchased items.
• Once the cancellation period or the guarantee period has expired, you can no longer initiate a return.
• In such cases, contact reBuy customer service.

How to change or cancel an order at reBuy can be read in the next practical tip.