Runtastic: GPS doesn't work - what to do?

If your GPS does not work in the Runtastic app, check the following settings.

Step 1: Runtastic does not work - activate GPS

You may have deactivated the GPS on your smartphone. Then do the following:

• If you have an Android smartphone, activate the GPS in the following way. This practical tip also explains what you can do if your GPS is faulty.
• You can activate GPS on your iPhone as described here.
• Also note that GPS usually doesn't work in rooms.

Step 2: Allow Runtastic GPS - this is how you proceed

Perhaps Runtastic does not have permission to access your location. This can be the case especially under iOS, then proceed as follows.

1. Go to the "Settings".
2. Tap "Privacy" and there "Location Services".
3. Scroll down and tap "Runtastic"
4. Select "Always" at this point.

• If Runtastic still does not find a GPS signal, it is best to contact Runtastic support and describe the problem.