Samsung: moisture detected - that helps
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If moisture is detected on your smartphone or tablet by Samsung, you can no longer charge the device. We'll show you how to solve the problem.
Moisture detected: Troubleshoot Samsung
If the Samsung device detects moisture, the following message appears: "Check the port. Moisture detected. To charge your device, make sure that your charger / USB port is dry."
- The causes of the moisture detected can be varied. In most cases, the cell phone actually came into contact with water.
- High humidity, for example when showering, can also result in moisture in the USB socket.
- You should also suspect rain or sweat. In many cases, however, the problem can be solved quickly.
Mobile phone troubleshooting steps
First check whether there is moisture on the cable and in the USB port.
- Dry both areas with a cloth and blow hard into them. Avoid spitting saliva.
- If you can exclude contact with water or moisture, it may also be a software error.
- Open the "Apps" category in the "Settings" app and select the "USB Settings" under "Show system applications". In the "Storage" section, tap the "Delete data" button.
- If that doesn't help either, start your Samsung smartphone in safe mode. Then restart the device in normal mode.
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In the next practical tip we will show you how to charge your cell phone battery correctly.