Secret Escapes: cancel booking - how it works

Canceling a trip booked with Secret Escapes is not that easy. Because Secret Escapes often only arranges the trips and usually does not offer them itself. So what if you can't start the trip? Here you will find everything related to cancellation and cancellation.

Cancel trip at Secret Escapes

Anyone who books a trip directly with Secret-Escapes can cancel at any time before the start of the trip. To do this, you must write to Secret Escapes, preferably by e-mail to Alternatively, you can also send it by post (Customer Services, Secret Escapes Limited, 120 Holborn, London EC1N 2TD, United Kingdom), but this takes much longer. Important: The cancellation can only be made by the main customer of the booking.

If you have to cancel your trip, you will usually not get the full price back. The refund is staggered. The following applies: the closer they are to the date of departure, the lower the reimbursement. Secret Escapes keeps part of the money as cancellation fees, at least 50 percent (AGB). Exactly how much Secret Escapes retains is staggered:

up to the 30th day before the start of the trip 50% of the travel price,
from the 30th day before the start of the trip 70% of the travel price,
from the 13th day before the start of the trip 90% of the travel price,
100% of the travel price on the day of departure or in the event of no-show.

Cancel a trip with Secret Escapes: If the trip was only arranged

If Secret Escapes acts only as an agent for the booked trip, the customer enters into a contract with the respective hotel / travel provider - not with Secret Escapes. Because Secret Escapes only takes care of the handling. But what does this mean in the event of a cancellation? The discounted prices of hotels can usually no longer be canceled, for tour operators the regular cancellation conditions of the respective operator apply.

Contact the Secret Escapes support team at +49 (0) 30 221 53 18 30 or (Mon - Sun, 8 a.m. to 8 p.m.).
Secret Escapes will then contact the hotel on your behalf to find out if the booking can be changed or canceled free of charge. But: The decision is at the discretion of the hotel, not at Secret Escapes, because the hotel is your contractual partner.
If the hotel agrees to a cancellation, fees are usually incurred. There is only a chance of a cancellation free of charge if the hotel is confident that it will be able to rent the room that has been freed up by the cancellation - and so it has no fear of financial losses.
If you want to avoid high cancellation fees, you can book flexible cancellation options for many travel offers at an additional cost. This also works for example at Holidaycheck and Neckermann.

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