Sky error 304: Smartcard not readable - what to do?

Before you can enjoy Sky, you must insert the smart card into the receiver. If you receive an 304 error, it is unreadable and you cannot continue. In this practical tip, we will tell you what you can do about it.

Sky Smartcard not readable - you can do that

• First check whether the card is damaged or dirty. Dust and dirt can cause the card to not be recognized correctly.
• Then you have to insert the card into the receiver so that the arrow points forwards and upwards.
• Push the card into the receiver until you hear it click into place.
• If the error is still displayed, it can help if you disconnect the receiver from the mains for about 10 seconds.
• There may also be an error on the receiver, which is why the card is not recognized correctly.
• In this case, contact Sky customer service to receive either a new smart card or a new receiver.
• Note: To ensure that the smart card is recognized correctly, only use the card and receiver that you received from Sky.

In the next practical tip, we'll tell you how to fix Sky error 326.