Sky error 309 - how to fix the problem

If you haven't used Sky for a long time, error 309 may appear. You can find out what you can do in this case in this article.

Sky: How to fix error 309

Error 309 (or 9) often occurs with Sky if you have not used the Pay TV offers for a long time.

• The exact error is usually "No activation received or expired".
• The problem is with your smart card. You have to activate these again to be able to use Sky again without problems.
• Contact Sky via the support hotline. Describe the problem and ask the customer service to reactivate it.
• If you use Sky regularly in the future, you should be able to avoid the error in most cases.

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