Sky: Fix error 310 - how it works

The Sky error message 310 unfortunately gives you hardly any information about the cause of the problem. In this practical tip you will find helpful troubleshooting tips so that you can watch television again without interference.

Fix Sky error 310 - you have to do that

Sky error 310 means that the respective transmitter is not activated. Here's what you can do in this case:

• If you get this error on only one transmitter, it may not be included in your booked Sky package.
• However, if you receive the error message on all channels, this is an error that you can correct as follows:
• Make sure that the smart card is correctly inserted in the receiver and inserted correctly.
• You should also check all the wiring from the receiver and the TV for defects.
• It can often help if you restart the receiver. This way, minor errors can be fixed quickly.
• Alternatively, you can also reset your Sky receiver.
• If the problem cannot be easily remedied, simply contact Sky customer service with your customer number.

In the next practical tip, find out what you can do if the Sky activation does not work.