Sky error 461: how to fix the problem
If you experience error 461 while using Sky On Demand or Sky Home, you are not alone with this problem. We will show you how to solve the problem quickly.
Sky receiver: Fix error 461
Error 461 indicates a problem with the smart card. In many cases the card is not correctly recognized by the receiver.
- Disconnect the Sky receiver completely from the power for a few seconds and reconnect it.
- Press the "Menu" button on the remote control and confirm with "OK".
- Now select "EPG update" in the service menu.
- Confirm the process with "Update now" and wait until it has been carried out.
- You can then save the changes and check whether the error still occurs.
Solve error 461 on the Sky receiver
- Your smartcard may not have been activated yet. In this case, you need a little patience.
- If error 461 is still displayed, go to channel 100, Sky Sport News.
- Let the channel run for up to 30 minutes until the signal appears.
Final Aid: Sky customer service solves error 461
- If you don't want to wait that long or if the problem persists, you can contact Sky customer service directly. The call is free from the German landline.
- In this case there is a problem with the smart card. Customer service can activate your smartcard, link it to your receiver and reinstall Sky On Demand.
In the next practical tip, we will show you how to connect your Sky hard drive to your PC.