Sky Go: Login does not work - you can do that

If the login to Sky Go is no longer possible, this may be due to your smartphone or computer, or to Sky itself. We'll show you how to solve the problem.

Sky disruption - what to do?

• To log in, you need both your customer number or e-mail address and your Sky PIN. If the login does not work, in some cases the cause is with Sky itself.
• If the servers are overloaded by a large event, Sky Go refuses to log in, among other things. This can also happen on a normal Bundesliga match day.
• The latest news about Sky Go can be found on the AlleSt Stör.de website. If you find hundreds of reports here, you can expect a far-reaching error. Then unfortunately only one thing helps: wait.

Login to Sky Go no longer works

• If there is currently no discernible problem at Sky and you receive the error "207" when you log in, your data is incorrect. Check that the PIN, customer number and email address are correct.
• You can set a new PIN on the following Sky website. However, you have to wait 30 minutes until the new PIN is available.
• If the problem persists, you can contact support by phone. You can reach him around the clock on 0180 611 00 00. The call costs 20 cents per minute from a German landline, and you pay a maximum of 60 cents per minute on the go.

In the next practical tip, we will show you how to record Sky Go on the go.