Sky Home does not work - what to do?
A Sky subscription also includes the Sky Home information service. If this does not work, it may be due to outdated hardware. This practical tip tells you what you can do about it.
Sky Home doesn't work - you can do that
In order to be able to use the Pay TV offer, you must have an active smart card. In addition, Sky Home may not be available at short notice due to a malfunction of the provider.
- You must insert this smart card correctly into the receiver until the card clicks into place.
- Sky may also have a problem, which is why Sky Home is not working. You can see this at AlleSt Stör.de.
- If there is actually a malfunction, there is nothing else you can do and you have to wait until Sky Home is available again.
Outdated hardware: Sky Home is not working
Some Sky receivers no longer support Sky Home, or you need to update your Sky receiver.
- In some cases it can also help if you carry out the so-called EPG update on your receiver.
- If you can't solve the problem, resetting the Sky Receiver can help. You will then have to set it up again so that you can watch TV.
Contact Sky customer service for further assistance.