Cancel Sky - how it works

If you want to cancel your Sky subscription, there are a few things to consider. Above all, the deadline and form must be adhered to. Timely termination also often has advantages. You will often receive better offers afterwards. In this tip we explain the correct procedure.

Cancel Sky: You must observe these deadlines

In order to terminate Sky, you must adhere to the deadline set out in your contract. Your Sky contract will be renewed automatically if you do not meet this deadline. The following must be taken into account for a valid notice of termination:

• First of all, it is important that you consider the cancellation period of your Sky contract. In principle, Sky has a contract term of 12 months.
• You must submit your cancellation in writing at least two months before the end of the term. Please note that different notice periods may apply to Sky contracts signed before July 4th, 2009.
• You can send the cancellation by post or fax to the following address: Post: Sky Deutschland, 22033 Hamburg or Fax: 0180 6 886 00 00 or email:

Content and form of the termination letter

Some information must be included in your cancellation. In order not to forget anything, it is best to do the following:

1. Place the address of Sky on the top left of your letter. To your right is your own name and address.
2. The subject should indicate that you want to cancel. You should also note your Sky customer number here. This way, the respective clerk can better assign your letter and process it faster.
3. The creation date of your termination should appear just below the subject. In the letter itself, you should make it clear that you will give notice at the earliest possible time.
4. Finally, you must never forget your signature. Your letter will not be effective without a signature.
5. Tip: Ask for a confirmation letter including the time of termination of your subscription. This gives you proof of receipt and acknowledgment of your letter of termination.

Cancel the contract with Sky online by email or in the customer center

Sometimes laws have a good thing. What is new is that contracts can now also be terminated online. The prerequisite is that you have concluded the contract online and after October 1, 2016. Sky has a corresponding function in the customer center.

• The corresponding email address for the termination is " ". Alternatively, you can cancel your contract online using this link in the customer center.
• Formulate your request so that it is clear that you want to cancel your contract at the next possible date, i.e. at the end of the month.
• You should also insist on written confirmation.

Send a letter of termination by post

If you choose to cancel by post, you should do so by registered mail. So you have proof of the timely receipt of your cancellation.

• Alternatively, send the letter by fax. The delivery report serves as proof of delivery.
• Please also note that you must send back your Sky rental receiver including remote control after effective cancellation. You will bear the costs.

Alternative: Let Sky cancel

If you do not want to take care of your termination yourself, you can use the Aboalarm service. Simply fill out the free cancellation template and print it out. Alternatively, and for a small fee, you can also have Aboalarm take care of the shipping. The cost for this service is between 2.99 and 4.99 euros.

After the Sky termination

You can also cancel your subscription if you actually want to continue using Sky, but hope for a better offer for the following year.

• An effective termination is often followed by a call from a Sky employee.
• Tip: do not accept the first offer. Experience has shown that offers get better the closer the contract comes to an end. Therefore, do not allow yourself to be pressed early for an extension.