Install Sky Q - Here's how

If you have received a new receiver with Sky Q or would like to use Sky Q on the old receiver, you must install and set up the system. We'll show you how it's done.

Install Sky Q via update on old receiver

Sky Q brings many new functions with it. Since May 2018, the first devices have been gradually upgraded to Sky Q. Only in August will all Sky customers switch to Sky Q.

• The update will be installed any day of the night. If you no longer want to wait for the update, you can simply force it. However, this has disadvantages.
• After the forced update, Sky on Demand and the Sky Store no longer work. Contact Sky customer service to unlock the features again. It can take a few hours.
• There is a small reset button on the back of the sky receiver. If you keep the button pressed for 5 seconds, the receiver restarts. You will be offered an update to Sky Q, which you can now simply select.

Install Sky Q on a new Sky receiver

If you have received a new receiver from Sky, Sky Q is now preinstalled. Before using it properly, however, you must properly connect and set up the device.

• Place the Sky Q Receiver in the desired location and connect the device to the power.
• Connect the satellite cable and connect the receiver to the TV using an HDMI cable.
• If you select the correct HDMI input on the television, the user interface is displayed.
• You can connect a LAN cable to access the Internet or set up the WLAN later.
• To access Sky offers, you still need to insert the smart card into the receiver. The arrow on the smart card points into the opening, the chip must point down.
• To operate the receiver, you still need the enclosed remote control. First insert the batteries there.
• You will now be guided through the setup of the receiver. All functions are explained to you step by step, which you can also adapt directly to your needs.

In the next practical tip, we will show you all the new Sky Q functions.