Sky jerky - you can do that

At Sky you can enjoy streaming according to your wishes. If Sky jerks, this may be due to a faulty cable connection. In this practical tip we will tell you what you can do about it.

Sky jerky - what to do?

Use our tips below to make Sky work properly again:

• First make sure that all cables are connected correctly and that the connections are properly seated.
• If there is a cable break or a cable is defective, you should replace it as soon as possible.
• Also make sure that you have installed the latest firmware of the Sky receiver. You can check this via the settings.
• You need a smart card to be able to receive the variety of Sky broadcasts. This must be inserted correctly into the slot until it engages.
• Pull the smartcard out of the receiver once and shortly afterwards fully insert it into the appropriate port.
• In many cases it can also help if you disconnect the receiver from the power supply for around 10 seconds and then try again.
• Stuttering at Sky is often dependent on the weather. This can lead to problems in bad weather.
• If you cannot resolve the problem, contact Sky customer service. Your receiver may be defective.

Find out in the next practical tip how to set up your Sky receiver correctly.